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4622 Bryant ridge rd, Houston, TX 77053 ■ H: (219)588-7639 ■
Professional Summary
• Retail sales associate, boasting of 10 years of relevant customer service and cash handling
experience. Highly skilled in identifying customers’ requirements and providing them with the
right solutions in a time-efficient and organized manner. Outstanding communicator with strong
collaboration acumen.
Customer service-oriented and competent Retail Sales Associate with 10 plus years track record of
success delivering an outstanding and personalized retail experience. Demonstrated genuine
respect, politeness, and professionalism. A pleasant individual who meets and exceeds customers’
expectations through delivery of exceptional services. Strong drive for results.
Highly accomplished child care worker with 8 years of hands-on experience in providing
age-appropriate enrichment activities to children, as dictated by the established program.
Demonstrated ability to exercise good judgment in the performance of duties, with special focus on
ensuring the care and wellbeing of assigned children. Works collaboratively to meet the needs of
children with different socioeconomic backgrounds.
• Dedicated Child Care Worker, known for her exceptional ability to provide physical and
emotional care to assigned children, with special skills in providing immediate therapeutic crises
intervention, in order to ensure discipline in their lives. Works well with supervisors, coworkers
and parents to accomplish the common goals.
Financial Aid Representative focused on giving students the opportunity to gain an education that
will allow them future success
Microsoft Office suites, Photo Editing
Active Listening
Customer and Personal Service
Critical Thinking
Systems Analysis
Management of Material Resources
Systems Evaluation
Equipment Selection
Sales and Marketing
English Language
Reading Comprehension
Time Management
Judgment and Decision Making
Social Perceptiveness
Management of Financial Resources
Production and Processing
Equipment Maintenance
financial aid assistants, 02/2016 to Present
Houston Community College – Stafford Campus – Stafford, TX
Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to
appropriate individuals.
Create, maintain, and enter information into databases.
Set up and manage paper or electronic filing systems, recording information, updating
paperwork, or maintaining documents, such as a endance records, correspondence, or other
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for
repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons
according to their needs.
Complete forms in accordance with company procedures.
Make copies of correspondence or other printed material.
Locate and a ach appropriate files to incoming correspondence requiring replies.
Open, read, route, and distribute incoming mail or other materials and answer routine le ers.
Compose, type, and distribute meeting notes, routine correspondence, or reports, such as
presentations or expense, statistical, or monthly reports.
Supervise other clerical staff and provide training and orientation to new staff.
merchandise execution team, 09/2014 to Present
The Home Depot – Houston, TX
Use computers for various applications, such as database management or word processing.
Perform payroll functions, such as maintaining timekeeping information and processing and
submi ing payroll.
Answer telephones and give information to callers, take messages, or transfer calls to
appropriate individuals.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for
repairs when equipment malfunctions.
Order and dispense supplies.
Learn to operate new office technologies as they are developed and implemented.
Manage projects or contribute to commi ee or team work.
Establish work procedures or schedules and keep track of the daily work of clerical staff.
Provide services to customers, such as order placement or account information.
Pack customer purchases in bags or cartons.
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Clean display cases, shelves, and aisles.
Receive, open, unpack and issue sales floor merchandise.
Design and set up advertising signs and displays of merchandise on shelves, counters, or tables
to a ract customers and promote sales.
Cashier/Sales , 10/2013 to 06/2015
Super Target – Houston, Texas
Maintain confidentiality of customers’ transactions.
Convert gaming checks, coupons, tokens, or coins to currency for gaming patrons.
Perform removal and rotation of cash, coin, or chip inventories as necessary.
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Clean shelves, counters, and tables.
Bag or package purchases, and wrap gifts.
Exchange merchandise for customers and accept returns.
Inventory stock and requisition new stock.
Child Care, 06/2013 to 11/2013
West Belfort learning center – Houston, Texas
Go on field trips.
Help ever children with homework.
Tutor and assist children individually or in small groups to help them master assignments and to
reinforce learning concepts presented by teachers.
Enforce administration policies and rules governing students.
Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field
Provide extra assistance to students with special needs, such as non-English-speaking students or
those with physical and mental disabilities.
Instruct and monitor students in the use and care of equipment and materials to prevent injuries
and damage.
Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
Distribute tests and homework assignments and collect them when they are completed.
Organize and label materials and display students’ work in a manner appropriate for their eye
levels and perceptual skills.
Prepare lesson outlines and plans in assigned subject areas and submit outlines to teachers for
Child Care, 08/2008 to 09/2010
Secret Loving Care – Hammond, IN
Assisted ten children with homework after school.
Cooked lunch and dinner for over 20 children.
Responsible for ensuring children and toddlers were clean and well taken care of.
Dress children and change diapers.
Maintain a safe play environment.
Observe and monitor children’s play activities.
Communicate with children’s parents or guardians about daily activities, behaviors, and related
Sanitize toys and play equipment.
Provide care for mentally disturbed, delinquent, or handicapped children.
Care for children in institutional se ing, such as group homes, nursery schools, private
businesses, or schools for the handicapped.
Operate in-house day-care centers within businesses.
Read to children and teach them simple painting, drawing, handicrafts, and songs.
Organize and participate in recreational activities and outings, such as games and field trips.
Organize and store toys and materials to ensure order in activity areas.
Child Care Provider, 06/2010 to 07/2010
Northwest Family Services Child Care – Hammond, IN
Played educational games with the children.
Provided supervision of children on five educational field trips.
Decorated classroom throughout year to inspire and motivate children.
Identify signs of emotional or developmental problems in children and bring them to parents’
or guardians’ a ention.
Discipline children and recommend or initiate other measures to control behavior, such as
caring for own clothing and picking up toys and books.
Perform general administrative tasks, such as taking a endance, editing internal paperwork, and
making phone calls.
Dress children and change diapers.
Observe and monitor children’s play activities.
Maintain a safe play environment.
CPR April 2013-April 2015
New Genesis Christian January 2009 -December 2010 Girl Talk.
Responsible for se ing up and cleaning up event.
A ended event and shared opinions and experiences
Sam Houston Forrest October 2011- December 2011.
Assisted with picking up trash.
Helped plant trees
Lee Goes Green (Community Service Project) January 2012-March 2012.
Assisted with planting flowers.
Cleaned up school parks
Reliant stadium.
Pass out food August 2014.
May 2019
Houston Community College GPA: 3.14
Volunteer, [New student organization].
Major in family and consumer science degree
Jun 2012
Robert E. Lee High School – Houston, TX
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to secure a position in an educational setting w-which I cut utilize my personal skills and work experience
to further my career and help foster a positive learning environment designed to help children max
their potential.
Houston Community College Majoring in…
A dedicated and hardworking student, majoring in Family and Consumer Science, with extensive
experience in customer service and database management. Consistently demonstrates an ability to exercise
sound judgment and performance of duties while maintaining professional and respectful interactions with
others. Experienced in childcare with a passion for ensuring the advancement of children. Diligent worker
who has overcome adversity to be the first in her family to pursue and obtain a college education. Strong
passion and unique perspective to help children of all socioeconomic backgrounds thrive and excel.
EDUCATION ’20?? – Present
Graduating May 2019 – Associates Degree – Applied Science and Arts HCC – GPA 3.14
Graduating May 2021Bachelor’s Degree – Family and Consumer Science
Financial Aid Assistant, Houston Community College: Houston, Texas February 2016 to Present
Data Management Utilize computers for various applications and business solutions. Responsible for
managing the financial aid database using Excel, Word, and Access. Responsible for setting up and
managing paper and electronic filing systems, recording of data, and maintenance of a variety of documents
and records.
Customer Service: Answer telephones and provide detailed information and customer service to
customers. Relay messages and transfer calls to appropriate individuals. Responsible for being the first
person to kindly greet visitors and callers during this very important step in their life. Receive and resolve
customer inquiries by answering their questions or directing them to the appropriate personnel according to
their needs.
their needs. 4 Bullet Points
Merchandise Execution Team, The Home Depot: Houston, Texas. September 2014 to Present
Data Management: Utilize computers for various applications and business needs through the use of
Microsoft Word, Excel, PowerPoint, and Access.
Perform payroll functions such maintaining timekeeping information and
processing/submitting payroll. Order and dispense supplies as needed.
Project Management: Manage new item display projects for various departments.
Customer Service: Assist customers with order placement and account information in a busy, fast-paced
Marketing: Design and strategically set up advertising signs and merchandise displays around the store in
an effort to increase sales by promoting products and attracting customers.
Cashier/Sales, Super Target: Houston, Texas. October 2013 to June 2015
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A student at Houston Community College majoring in Accounting, with experience in bookkeeping, bankice,
accounts payable and receivable, and filing income tax returns. Knowledge in: QuickBooks, Microsoft Excel
Word, Access, and Power Point. Bilingual in Vietnamese and English. Ability to work with numbers, handling
secretarial duties, and computing. Considered to be observant, well-disciplined, trustworthy, and reliable with
a great sense of responsibility.
Houston Community College
Majoring in Accounting
XYZ Graduate School
Master’s Degree in International Relations
Hochiminh Open University
Bachelors of Arts Degree in English language
College of Foreign Relations
Associate’s Degree in Import-Export
January 2014
Volunteer Income Tax Assistance (VITA) Course (Houston – Texas)
Certified Volunteer of the VITA/TCE Program
July 2011-March 2012
Nomen Global Language Center (Utah-USA)
ESL program
June 2014 – Present
Whole Food Market
Houston, Texas
Accounts Payable and Receivable Clerk
Review all invoices for appropriate documentation and approval prior to payment
Print and obtains signatures on all accounts payable checks and distribute as required
Act as liaison between corporate and branch accounts payable departments
Maintain all accounts payable reports, spreadsheets and corporate accounts payable files
Receive and verify invoices and requisitions for goods
Create client statements
Houston, Texas
January – April 2014
Asworth Team Work, Inc.
Volunteer Tax Preparer
• Assisted taxpayers with e-filing tax returns
Houston, Texas
Senior Corporation Ltd.
October 2007 – July 2011
Chief Representative
Interacted with local buyers and government
Managed the office’s budget
Kept tracks of all transactions including purchase contracts and invoices
Dr. Carolyn Davis

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