WALDEN Wk2 Strategies For Retaining Night Audit Employees In Hotel Industry

Description

Prospectus: Strategies for Retaining Night Audit Employees in the Hotel Industry



Need 6 references having to do with the attached prospectus, and a synthesis statement.

Be sure to cover all elements needed for an annotated bib. Add DOIs to refs. review APA policies for citing in past tense

note the method and design, plus sample and geography, for anything based on original research. APA style needs work.


Discussion 2: Annotated Bibliography

In each week of this course, you will research and select three (3) peer-reviewed, scholarly sources to develop an annotated bibliography that you can use in your Doctoral Study. You will need to take the three sources and synthesize the references into a single narrative annotated bibliography that compares/contrasts or supports your study. For example, you may develop three references that will fit into the Nature of the Study (or any other component) and then the synthesized version will help you in developing your Prospectus/Proposal. Please see this week’s Learning Resources for the Sample Annotated Bibliography Template, which you should use to complete your annotated bibliography.

BY DAY 3

Post your synthesized annotated bibliography narrative that includes an explanation of how these references relate to prospectus or more components of your Doctoral Study and incorporates specific references to the Doctoral Study Rubric.

Refer to the Week 1 Discussion 2 Rubric for specific grading elements and criteria. Your Instructor will use this rubric to assess your work.

ELEMENT 1: ANNOTATED BIBLIOGRAPHY (POST AND ATTACH DOCUMENT)





6.6

(30%)

points

Student posts and includes an attachment of his/her annotated bibliography which includes three peer-reviewed, scholarly sources that are thoroughly synthesized into a single, well-written narrative annotated bibliography that explicitly compares/contrasts or supports his/her study. A thorough and detailed explanation of how the sources relate to his/her study is evident.



6.27

(28.5%)

points

Student posts and includes an attachment of his/her annotated bibliography which includes three peer-reviewed, scholarly sources that are thoroughly synthesized into a single, well-written narrative annotated bibliography that explicitly compares/contrasts or supports his/her study. A detailed explanation of how the sources relate to his/her study is evident. One or two minor details are missing or lack clarity.



5.61

(25.5%)

points

Student posts and includes an attachment of his/her annotated bibliography which includes three peer-reviewed, scholarly sources that are synthesized into a single narrative annotated bibliography that explicitly compares/contrasts or supports his/her study. An explanation with some details of how the sources relate to his/her study is evident.



4.95

(22.5%)

points

Student posts and includes an attachment of his/her annotated bibliography which includes three peer-reviewed, scholarly sources that are somewhat synthesized into a single narrative annotated bibliography that compares/contrasts or supports his/her study. A cursory statement of how the sources relate to his/her study is evident.



3.3

(15%)

points

Does not meet minimal standards and/or is posted late.



0

(0%)

points

Did not submit element.

ELEMENT 2: FOLLOW-UP RESPONSES





8.8

(40%)

points

On Day 5 and on Day 7, student’s responses fully contribute to the quality of interaction by offering constructive critique, suggestions, in-depth questions, and/or additional resources related to peers’ annotated bibliography. Student demonstrates active engagement with more than one peer on at least two days in the discussion forum (or with Instructor if there are no other peers/posts).



8.36

(38%)

points

On Day 5 and on Day 7, student shares some constructive critique, suggestions, in-depth questions, and/or additional resources related to peers’ annotated bibliography, but more depth and/or clarity around ideas is needed. Student demonstrates active engagement with more than one peer on at least two days in the discussion forum (or with Instructor if there are no other peers/posts).



7.48

(34%)

points

Student did not post on Day 5 and on Day 7, but he/she did engage with at least one peer (or with Instructor if there are no other peers/posts) during the week offering constructive feedback related to peers’ annotated bibliography.



6.6

(30%)

points

Student posts to at least one peer (or with Instructor if there are no other peers/posts) but response is cursory and/or off topic.



4.4

(20%)

points

Does not meet minimal standards and/or student posted late.



0

(0%)

points

Did not submit element.

ELEMENT 3: WRITTEN DELIVERY STYLE & GRAMMAR





3.3

(15%)

points

Student consistently follows APA writing style and basic rules of formal English grammar and written essay style. Student communicates in a cohesive, logical style. There are no spelling or grammar errors.



3.13

(14.25%)

points

Student consistently follows APA writing style and basic rules of formal English grammar and written essay style. Student communicates in a cohesive, logical style. There are one or two minor errors in spelling or grammar.



2.81

(12.75%)

points

Student mostly follows APA writing style and basic rules of formal English grammar and written essay style. Student mostly communicates in a cohesive, logical style. There are some errors in spelling or grammar.



2.48

(11.25%)

points

Student does not follow APA writing style and basic rules of formal English grammar and written essay style and does not communicate in a cohesive, logical style.



1.65

(7.5%)

points

Does not meet minimal standards.



0

(0%)

points

Did not submit element.

ELEMENT 4: FORMAL AND APPROPRIATE DOCUMENTATION OF EVIDENCE, ATTRIBUTION OF IDEAS (APA CITATIONS)





3.3

(15%)

points

Student demonstrates full adherence to scholarly reference requirements and adheres to APA style with respect to source attribution, references, heading and subheading logic, table of contents and lists of charts, etc. There are no APA errors.



3.13

(14.25%)

points

Student demonstrates full adherence to scholarly reference requirements and adheres to APA style with respect to source attribution, references, heading and subheading logic, table of contents and lists of charts, etc. There are one or two minor errors in APA style or format.



2.81

(12.75%)

points

Student mostly adheres to scholarly reference requirements and/or mostly adheres to APA style with respect to source attribution, references, heading and subheading logic, table of contents and lists of charts, etc. Some errors in APA format and style are evident.



2.48

(11.25%)

points

Student demonstrates weak or inconsistent adherence scholarly reference requirements and/or weak or inconsistent adherence to APA style with respect to source attribution, references, heading and subheading logic, table of contents and lists of charts, etc. Several errors in APA format and style are evident.



1.65

(7.5%)

points

Does not meet minimal standards.



0

(0%)

points

Did not submit element.

1
Student Name
Doctor of Business Administration Prospectus – Finance
Submitted in Partial Fulfillment of the Requirements for the Degree
of
Doctor of Business Administration
Walden University
A00540882
March 2023
2
Prospectus: Strategies for Retaining Night Audit Employees in the Hotel Industry
Problem Statement
Employee turnover is considered costly to the hotel industry because it disrupts business
operations by additional costs of hiring and training new personnel (Ramall, 2014). Studies
indicate that the estimated cost of hotel employee turnover is 30% of the annual staff wages
(Ferreira, 2017).
The general business problem is that the high rate of turnover among hotel front desk positions
may lead to poor customer service and lost profits. The specific business problem is that some
hotel leaders lack strategies for retaining front desk night audit employees.
Purpose Statement
The purpose of this qualitative study is to explore strategies some hotel leaders use for retaining
front desk night audit employees. The population of the study involves two hotels that have a
low turnover during the night audit shift, in Virginia Beach, VA. The implication for positive
social change is job security continued employment, which in effect improves standards of
living.
Nature of study
The researcher will focus on a qualitative method of research design. This will aid in the nature
of the environment the data will be sourced. The advantage of this kind of research is that the
researcher does not dwell on gathering information that is far from the lived experiences of the
participants targeted. According to Barratt, Choi, & Li (2011), a quantitative approach would not
be appropriate for this kind of research since the researcher is not seeking a cause and effect
3
relationship. Further, Sparkes (2014), infers that a mixed-methods approach consisting of both
qualitative and quantitative research designs enables a researcher to seek the information needed
to solve a problem instead of identifying the cause of the problem. The researcher will focus on
various studies that will be used to explore a phenomenon by comparing the target population’s
differences and similarities and based on multiple sources of evidence which will be the intent of
this study.
Research Questions
What strategies do hotel leaders use for retaining front desk night audit employees?
Interview Questions
1. What strategies does the company use to achieve a low turnover rate on the night audit
shift?
2. Which of these strategies has been effective in keeping a low turnover rate on the night
audit shift?
3. Why have the strategies been effective in keeping a low turnover rate on the night audit
shift?
4. How do you measure, or assess, the effectiveness of these strategies?
5. What factors do front desk night audit employees say to make them satisfied with their
employment in your company?
6. What factors do front desk night audit employees say make them dissatisfied with their
employment in your company?
4
7. How do you address the factors that cause them to be dissatisfied?
8. What else could you tell me that would help me understand the strategies you use to
retain front desk night audit employees?
5
References
Barratt, M., Choi, T. Y., & Li, M. (2011). Qualitative case studies in operations
management: Trends, research outcomes, and future research implications.
Journal of Operations Management, 29, 329-342. doi:10.1016/j.jom.2010.06.002
Davis, O. A. (2018). Strategies for Low Employee Turnover in the Hotel Industry. Scholar
works.
www.ezp.waldenulibrary.org/login?url=https://search.ebscohost.com/login.aspx?direct=tr
ue&db=ir00976a&AN=wldu.dissertations.6348&site=eds-live&scope=site
Ferreira, A. I., Martinez, L. F., Lamelas, J. P., & Rodrigues, R. I. (2017). Mediation of job
embeddedness and satisfaction in the relationship between task characteristic and
turnover: A multilevel study in Portuguese hotels. International Journal of Contemporary
Hospitality Management, 29, 248–267. doi:10.1108/IJCHM-03 2015-0126
Francis, D., & Les Roches Jin Jiang, L. R. J. J. (2017, July). Socialization and friendship as
the Panacea for turnover in the hospitality industry. In ICICKM 2017 14th International
Conference on Intellectual Capital Knowledge Management &Organizational Learning:
ICICKM 2017 (p. 81) Academic Conferences
Houghton, C., Casey, D., Shaw, D., & Murphy, K. (2013). Rigour in qualitative case-study
research. Nurse Researcher, 20, 12-17. doi:10.7748/nr2013.03.20.4.12. e326
Krstic, B., Kahrovic, E., & Stanisic, T. (2015). Business process management in the hotel
industry: A proposed framework. Ekonomika, 61, 21-34.
doi:10.5937/ekonomika1504021K
6
Leite, N. R. P., Rodrigues, A. C. D. A., & Albuquerque, L. G. D. (2014). Organizational
commitment and job satisfaction: What are the potential relationships? Brazilian
Administration Review, 11, 476-495.doi.org/10.1590/1807-7692bar2014276
Lewis, S. (2015). Qualitative inquiry and research design: Choosing among five approaches.
Health Promotion Practice, 16, 473-475.doi:10.1177/1524839915580941
Ramall, S. (2014). A review of employee motivation theories and their implications for
employee retention within organizations. Journal of American Academy of Business, 5,
52‐63.doi:10.1108/IJOA-08-2015-0900
Russ, T. L. (2011). The relationship between Theory X / Y: Assumptions and
communication apprehension. Leadership & Organization Development Journal,
34, 238-249. doi:10.1108/01437731311326675
Shah, S. H. A., & Beh, L. S. (2016). The impact of motivation enhancing practices and
mediating role of talent engagement on turnover intentions: Evidence from Malaysia.
International Review of Management and Marketing, 6(4), 824-833.
Sebastian, R. J., & Davison, B. (2011). The root causes of contract administration
problems. Journal of Public Procurement, 11, 171-189. www.pracademics.com/jopp.html
Sparkes, A. C. (2014). Developing mixed methods research in sport and exercise
psychology: Critical reflections on five points of controversy. Psychology of Sport
and Exercise, 16, 49-58. doi:10.1016/j.psychsport.2014.08.014
Torres, E., & Mejia, C. (2017). Asynchronous video interviews in the hospitality Industry:
7
Considerations for virtual employee selection. International Journal of Hospitality
Management, 61, 4-13. doi: 10.1016/j.ijhm.2016.10.012
U.S. Bureau of Labor Statistics. (2018a). Table 16. Annual total separations rates by industry
and region, not seasonally adjusted www.bls.gov/news.release/jolts.t16.htm
U.S. Bureau of Labor Statistics. (2018b). Job openings and labor turnover – June 2018.
www.bls.gov/news.release/pdf/jolts.pdf
Vroom, V. (1964). Work and motivation. San Francisco, CA: Jossey-Bass.
Vroom, V. (2013). Expectancy theory. In E. Kessler (Ed.), Encyclopedia of management
theory (pp. 272-277). Thousand Oaks, CA: Sage doi:10.4135/9781452276090.n83
World Travel and Tourism Council. (2015). Travel & tourism economic impact 2015: World.
www.zh.wttc.org/-/media/files/reports/economic-impact-171research/regional- 2
2015/world2015

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